AI Literacy & Fluency Foundations
Hands-On Workshop • Day One • All Attendees
AI Literacy & Fluency Foundations
3.5 Hours • 9:30 AM – 1:00 PM + "Until You Win!" • Workshop Leader: Tami Siewruk
This required workshop follows the NEXT Talk: What's Now opening session and is where every attendee builds their AI operating framework. Not watches. Not listens. Builds.
AI fluency is no longer optional. It's becoming the baseline professional skill that separates operators who lead from operators who react. This workshop gives you the structured foundation to evaluate, select, and govern AI across your entire organization.
You'll work with current AI platforms, build role-based workflows for your teams, and create a defensible selection framework you can put to work starting Monday. Every tool you build is yours to take home.
You won't leave until it works. That's the guarantee.
The Multifamily Implementation Gap
85%
claim to understand AI
32%
have actually used it
6%
have implemented comprehensively
That's not an awareness gap. That's an implementation gap.
And traditional conferences aren't closing it.
The Challenge You're Facing Right Now
Your team is using AI. But not strategically.
AI adoption across multifamily is accelerating, but most companies are scaling tools before they've built fluency, identified risks, or established compliance frameworks. That's backwards.
Most teams default to one AI platform for everything. Not because it's the best option, but because it's familiar. The result? A fragmented AI environment where nobody can clearly explain why a tool is being used, what value it adds, or what risks it introduces.
Without a framework for AI selection and governance, here's what's happening inside your organization:
- ▶ Inconsistent outputs across properties and departments, because different models require different prompting approaches and nobody's standardized anything
- ▶ Software spend climbing without measurable productivity gains
- ▶ Operational risk from misuse, overuse, or misalignment of AI tools across teams
- ▶ Teams optimizing prompts when they should be building systems
AI becomes tactical when it should be strategic. This workshop changes that.
What You'll Build
This workshop equips you to make confident, informed AI decisions across your entire organization:
- ✓ Evaluate AI platforms by functional capability, not brand recognition
- ✓ Build a clear, defensible framework for AI tool selection across the organization
- ✓ Align AI usage with role-based responsibility: leasing, marketing, operations, leadership
- ✓ Reduce duplication, waste, and risk while improving output consistency
- ✓ Move AI from experimentation into governed, repeatable execution
Technical Skills You'll Build
- • Model-specific prompting techniques for every current platform
- • Extended thinking and effort parameters in 2026 models
- • Multi-agent orchestration strategies
- • Computer use capabilities and token context windows
- • Task-to-model matching so the right AI handles the right job, every time
The Outcome
You will leave with a structured AI operating framework that supports confident decision-making at scale.
Instead of asking "Which AI should we use?" your organization will know:
- ▶ Which tools belong where
- ▶ Which workflows are safe to automate
- ▶ Which require human oversight
- ▶ Which AI investments are ready to scale and which to pause
This is the clarity executives need to lead AI adoption responsibly, without slowing innovation or exposing the organization to unnecessary risk.
We don't teach AI as a tool.
We teach AI as an operating system.
Twenty years ago, companies started requiring Microsoft Office proficiency as a baseline job skill. Today, you wouldn't hire someone who couldn't use Excel or Outlook. The same shift is happening with AI. The operators who build fluency now will have a structural advantage. The ones who wait will spend years catching up.
Build AI Fluency. Establish Governance. Develop Skills. Create Working Tools. Implement With Confidence.
Measure Your Transformation: Before & After Assessment
You Don’t Know What You Don’t Know—Until You Do.
Most multifamily leaders know AI matters. Few know where they actually stand.
Before Multifamily NEXT, take 10 minutes to benchmark exactly where you are with AI implementation and renter journey optimization.
This isn’t about exposing weaknesses—it’s about identifying your highest-impact opportunities.
What You’ll Discover:
- Which AI capabilities would solve your biggest operational bottlenecks
- Where your renter journey has untapped conversion potential
- What your team is ready to build vs. what needs foundation work
- Your personalized roadmap for the 2.5-day event
The Before/After Advantage: Take the assessment now. Then retake it after NEXT. You’ll have measurable proof of the capabilities you’ve built—concrete evidence of transformation to share with your team and leadership.
Because the multifamily leaders winning with AI aren’t guessing where to start. They’re measuring, building, and proving results.
This assessment is your baseline for growth.
Download your assessment now. Track your journey from uncertainty to mastery. Because in multifamily’s next chapter, what you don’t know today becomes your competitive disadvantage tomorrow.
DOWNLOAD THE ASSESSMENTS
Coming March 1st
Take it now. Take it again after NEXT. Share your transformation with your team.
We Will Be Using Security Certified AI Providers That Are Integrated Into Our Workspace
Enterprise-Grade Security Built on Microsoft Azure
mPro Digital Edge is hosted on Microsoft Azure, the cloud platform trusted by 95% of Fortune 500 companies, with Cloudflare enterprise DDoS protection. All data is encrypted with military-grade AES-256 encryption, monitored 24/7 by Microsoft Defender for Cloud, and protected by comprehensive audit logging.
We’re currently pursuing SOC 2 Type II certification (expected completion Q2 2026), and all required security controls are already operational. Our infrastructure and security practices meet or exceed SOC 2 standards from day one.
We only integrate AI providers that meet enterprise security standards. Every AI service powering our platform maintains rigorous third-party security certifications to protect your data.
AI Provider Security Certifications
OpenAI
Certifications:
- ✅ SOC 2 Type II (Trust Service Criteria: Security, Availability, Confidentiality)
- ✅ ISO 27001 (Information Security Management)
- ✅ ISO 27701 (Privacy Information Management)
Data Protection:
- Zero retention for API customers (your data is NOT used for training)
- Enterprise data processing agreement available
- GDPR and CCPA compliant
Documentation: https://openai.com/enterprise-privacy
Anthropic (Claude)
Certifications:
- ✅ SOC 2 Type II (All Trust Service Criteria)
- ✅ HIPAA compliance capabilities
- ✅ ISO 27001 certified
Data Protection:
- No training on customer data
- Data deleted after processing
- Enterprise data processing agreements
- GDPR and CCPA compliant
Documentation: https://www.anthropic.com/security
Google (Gemini, Cloud AI)
Certifications:
- ✅ SOC 2 Type II
- ✅ SOC 3
- ✅ ISO 27001
- ✅ ISO 27017 (Cloud Security)
- ✅ ISO 27018 (Cloud Privacy)
- ✅ ISO 27701 (Privacy Management)
- ✅ FedRAMP (US Government)
- ✅ HIPAA compliant
- ✅ PCI DSS
Data Protection:
- Customer data not used for model training
- Industry-leading privacy controls
- Comprehensive data processing agreements
Documentation: https://cloud.google.com/security/compliance
HeyGen (AI Video Generation)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ GDPR compliant
- ✅ CCPA compliant
Data Protection:
- Video data encrypted in transit and at rest
- No retention of customer videos after processing
- Enterprise data processing agreement
- Regular third-party security audits
Documentation: https://www.heygen.com/security
Synthesia (AI Video Creation)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ ISO 27001 certified
- ✅ GDPR compliant
- ✅ CCPA compliant
Data Protection:
- Enterprise-grade security infrastructure
- Data processing agreements
- No customer data used for training
- Comprehensive privacy controls
Documentation: https://www.synthesia.io/security
ElevenLabs (AI Voice/Audio)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ GDPR compliant
Data Protection:
- Voice data encrypted
- Zero retention policies for API customers
- Enterprise data processing agreements
- No training on customer audio
Documentation: https://elevenlabs.io/security
Fal.AI (Video & Image Processing)
Certifications:
- ✅ Enterprise security infrastructure
- ✅ SOC 2 compliance in progress
Data Protection:
- Secure API endpoints
- Data encrypted in transit
- No retention of customer media
Stable Diffusion / Stability AI (Image Generation)
Certifications:
- ✅ SOC 2 Type II (via API providers)
- ✅ Enterprise security controls
Data Protection:
- Images not used for model training (when using API)
- Secure processing pipelines
- Data processing agreements available
Microsoft Azure AI Services
Certifications:
- ✅ SOC 2 Type II
- ✅ SOC 3
- ✅ ISO 27001
- ✅ ISO 27017
- ✅ ISO 27018
- ✅ ISO 27701
- ✅ FedRAMP High
- ✅ HIPAA
- ✅ PCI DSS Level 1
- ✅ HITRUST
- Plus 90+ additional certifications
Data Protection:
- Customer data not used for training
- Comprehensive compliance coverage
- Enterprise agreements
- Data residency options
Documentation: https://azure.microsoft.com/en-us/explore/trusted-cloud/compliance/
Google Cloud AI (Text-to-Speech, Vision API)
Certifications:
- ✅ Same as Google Gemini (see above)
- ✅ 90+ compliance certifications
Data Protection:
- No data retention for training
- Enterprise privacy controls
Summary: Our AI Security Standards
What This Means For You:
✅ Every major AI provider is SOC 2 Type II certified (or certification in progress)
✅ Your data is NOT used to train AI models – We have zero-retention agreements with all providers
✅ Multiple layers of compliance – Most providers have ISO 27001, GDPR, CCPA compliance
✅ Enterprise data protection – All providers offer data processing agreements (DPAs)
✅ Regular security audits – Providers undergo independent third-party audits
✅ Encryption everywhere – All data encrypted in transit and at rest
✅ Privacy by design – Providers built for enterprise privacy requirements
Our Additional Security Layer
On top of AI provider security, mPro Digital Edge adds:
🔒 Pre-processing sanitization – We filter sensitive data before sending to AI providers
🔒 Access controls – Role-based permissions control who can use which AI tools
🔒 Audit logging – Every AI request logged for compliance
🔒 Fair Housing compliance – AI outputs monitored for discriminatory content
🔒 Microsoft Azure security – All AI requests routed through our SOC 2-certified infrastructure
🔒 Cloudflare protection – Additional security layer before data reaches AI providers
Certification Documentation Available
For enterprise customers, we can provide:
📄 SOC 2 reports from each AI provider (under NDA)
📄 Data Processing Agreements (DPAs) with all providers
📄 Security whitepapers from each provider
📄 Compliance matrices showing which certifications each provider maintains
📄 Our vendor security assessment results for each provider
📄 Zero-retention confirmation documentation
Contact: security@mprodigitaledge.com
How We Monitor AI Provider Security
We don’t just check certifications once—we continuously monitor:
✅ Quarterly vendor reviews – Regular security assessments
✅ Certification renewals – Tracking when audits are renewed
✅ Security incident monitoring – Alerts for any provider breaches
✅ Compliance updates – Staying current with new certifications
✅ Contract reviews – Annual review of data processing agreements
✅ Alternative providers – Backup options if a provider’s security degrades
Questions About Specific AI Providers?
We’re transparent about every AI service integrated into mPro Digital Edge. If you have questions about:
- Specific certification details
- Data processing agreements
- Privacy controls
- Security incident history
- Compliance for your industry
Contact our security team:
security@mprodigitaledge.com
We can provide detailed security documentation for any AI provider you’re concerned about.
Why This Matters for Multifamily
When you’re working with:
- Resident data
- Lease agreements
- Property financials
- Fair Housing sensitive content
You need to know that AI providers handling this data maintain the highest security standards. We’ve done the due diligence, so you don’t have to.
Last updated: November 2024
Certification status verified quarterly.