NEXT Talks

Sharp. Tactical. Modern.

Impactful Sessions Offering Insights at the Intersection of CX & AI

Next Talks are short, focused sessions that anchor each day of the event. Delivered by industry leaders and innovators, these 30-minute talks are designed to challenge assumptions, introduce new ideas, and frame the “why” behind the “how” you’ll execute in Next Labs.

What's now in multifamily:

Renter Trends, Journey Mapping & AI: What's next for personalization, automation, and the emotional journey?
Emerging AI tools that move beyond automation to personalization
Evolving roles and skillsets in marketing, leasing, and operations
Leadership strategies for building customer-first, data-informed cultures
The 4Es of Modern CX – Experience, Engagement, Empathy, and Evolution (Jamie's featured session)
The future of journey design, powered by real-time insight

These sessions provide the mindset and vision. The Labs give you the tools and execution. This is What Wins.