The Custom AI Assistant Revolution

Half-Day Intensive Workshop for

Digital AssistantsVirtual Specialists & AI Experts

Build The Digital Assistant That Amplifies What You Do

While vendors build chatbot widgets for your residents, who’s building AI assistants for YOU?

This revolutionary workshop focuses on the overlooked opportunity: AI assistants that transform how you work. Forget prospect-facing widgets; those exist. Instead, master the AI tools that eliminate 80% of repetitive internal work that burns out your best people.

Your Choice! You build an AI assistant for the REAL work of property management:

  • Report Generation Assistants that turn raw data into polished monthly reports in minutes
  • Policy & Procedure Bots that give instant answers to employee questions about company policies
  • Competitive Analysis Agents that monitor the market and create battle cards automatically
  • Content Creation Assistants who generate marketing materials, emails, and social posts in your brand voice
  • Meeting & Administrative Bots that handle notes, follow-ups, scheduling, and task distribution
  • Training & Onboarding Assistants that support new team members 24/7
  • There are 100’s of Assistants That You Can Build 

From beginner to advanced, you’ll progress from using simple AI tools to building sophisticated multi-step workflows. Start with basic prompts, advance to custom templates, and ultimately create AI assistants that handle processes.

The AURA Mindset: What Sets This Workshop Apart

Most AI training teaches you what buttons to push. This workshop builds something more valuable—judgment. You’ll leave not just knowing how to use platforms, but understanding:

  • AI’s limits (not just capabilities)
  • How to apply it responsibly (not just efficiently)
  • How to protect residents, brands, and companies (not just produce output)
  • When NOT to use it (the most important skill)

This is the foundation of the AURA (Apartment Use of Responsible AI) framework—the same competency standard guiding enterprise operators and their legal teams.

Build AI Fluency. Establish Governance. Develop Skills. Create Working Tools.  Implement With Confidence.

Workshop Information
From Concept to Conversation: Creating Purpose-Built AI Assistants

You Don’t Know What You Don’t Know—Until You Do.

Most multifamily leaders know AI matters. Few know where they actually stand.

Before Multifamily NEXT (January 27-29, Dallas), take 10 minutes to benchmark exactly where you are with AI implementation and renter journey optimization.

This isn’t about exposing weaknesses—it’s about identifying your highest-impact opportunities.

What You’ll Discover:

  • Which AI capabilities would solve your biggest operational bottlenecks
  • Where your renter journey has untapped conversion potential
  • What your team is ready to build vs. what needs foundation work
  • Your personalized roadmap for the 2.5-day event

The Before/After Advantage: Take the assessment now. Then retake it after NEXT. You’ll have measurable proof of the capabilities you’ve built—concrete evidence of transformation to share with your team and leadership.

Because the multifamily leaders winning with AI aren’t guessing where to start. They’re measuring, building, and proving results.

This assessment is your baseline for growth.

Download your assessment now. Track your journey from uncertainty to mastery. Because in multifamily’s next chapter, what you don’t know today becomes your competitive disadvantage tomorrow.

 DOWNLOAD THE ASSESSMENTS

The-AI-Assistant-Revolution-Skills-Assessment

Skills Assessment AI Platform Optimization

NEXTLab Template Workshop Skills Assessment

AI-Powered-Journey-Skills-Assessment 

Take it now. Take it again after NEXT. Share your transformation with your team.

Enterprise-Grade Security Built on Microsoft Azure

mPro Digital Edge is hosted on Microsoft Azure, the cloud platform trusted by 95% of Fortune 500 companies, with Cloudflare enterprise DDoS protection. All data is encrypted with military-grade AES-256 encryption, monitored 24/7 by Microsoft Defender for Cloud, and protected by comprehensive audit logging.

We’re currently pursuing SOC 2 Type II certification (expected completion Q2 2026), and all required security controls are already operational. Our infrastructure and security practices meet or exceed SOC 2 standards from day one.

We only integrate AI providers that meet enterprise security standards. Every AI service powering our platform maintains rigorous third-party security certifications to protect your data.

AI Provider Security Certifications

OpenAI (GPT-4, GPT-4 Turbo, DALL-E)

Certifications:

  • SOC 2 Type II (Trust Service Criteria: Security, Availability, Confidentiality)
  • ISO 27001 (Information Security Management)
  • ISO 27701 (Privacy Information Management)

Data Protection:

  • Zero retention for API customers (your data is NOT used for training)
  • Enterprise data processing agreement available
  • GDPR and CCPA compliant

Documentation: https://openai.com/enterprise-privacy


Anthropic (Claude)

Certifications:

  • SOC 2 Type II (All Trust Service Criteria)
  • HIPAA compliance capabilities
  • ISO 27001 certified

Data Protection:

  • No training on customer data
  • Data deleted after processing
  • Enterprise data processing agreements
  • GDPR and CCPA compliant

Documentation: https://www.anthropic.com/security


Google (Gemini, Cloud AI)

Certifications:

  • SOC 2 Type II
  • SOC 3
  • ISO 27001
  • ISO 27017 (Cloud Security)
  • ISO 27018 (Cloud Privacy)
  • ISO 27701 (Privacy Management)
  • FedRAMP (US Government)
  • HIPAA compliant
  • PCI DSS

Data Protection:

  • Customer data not used for model training
  • Industry-leading privacy controls
  • Comprehensive data processing agreements

Documentation: https://cloud.google.com/security/compliance


xAI (Grok)

Certifications:

  • 🔄 SOC 2 certification in progress
  • Enterprise security controls implemented

Data Protection:

  • Privacy-focused architecture
  • Data processing agreements available
  • GDPR compliant

Note: As a newer AI provider (2023), xAI is completing formal certifications. We monitor their security posture closely.


DeepSeek AI

Certifications:

  • 🔄 Security certifications vary by region
  • Enterprise-grade infrastructure

Data Protection:

  • Secure API endpoints
  • Data processing agreements
  • Privacy controls

Note: We monitor DeepSeek’s security posture and compliance status regularly.


HeyGen (AI Video Generation)

Certifications:

  • SOC 2 Type II certified
  • GDPR compliant
  • CCPA compliant

Data Protection:

  • Video data encrypted in transit and at rest
  • No retention of customer videos after processing
  • Enterprise data processing agreement
  • Regular third-party security audits

Documentation: https://www.heygen.com/security


Synthesia (AI Video Creation)

Certifications:

  • SOC 2 Type II certified
  • ISO 27001 certified
  • GDPR compliant
  • CCPA compliant

Data Protection:

  • Enterprise-grade security infrastructure
  • Data processing agreements
  • No customer data used for training
  • Comprehensive privacy controls

Documentation: https://www.synthesia.io/security


ElevenLabs (AI Voice/Audio)

Certifications:

  • SOC 2 Type II certified
  • GDPR compliant

Data Protection:

  • Voice data encrypted
  • Zero retention policies for API customers
  • Enterprise data processing agreements
  • No training on customer audio

Documentation: https://elevenlabs.io/security


Fal.AI (Video & Image Processing)

Certifications:

  • ✅ Enterprise security infrastructure
  • ✅ SOC 2 compliance in progress

Data Protection:

  • Secure API endpoints
  • Data encrypted in transit
  • No retention of customer media

Stable Diffusion / Stability AI (Image Generation)

Certifications:

  • SOC 2 Type II (via API providers)
  • ✅ Enterprise security controls

Data Protection:

  • Images not used for model training (when using API)
  • Secure processing pipelines
  • Data processing agreements available

Microsoft Azure AI Services

Certifications:

  • SOC 2 Type II
  • SOC 3
  • ISO 27001
  • ISO 27017
  • ISO 27018
  • ISO 27701
  • FedRAMP High
  • HIPAA
  • PCI DSS Level 1
  • HITRUST
  • Plus 90+ additional certifications

Data Protection:

  • Customer data not used for training
  • Comprehensive compliance coverage
  • Enterprise agreements
  • Data residency options

Documentation: https://azure.microsoft.com/en-us/explore/trusted-cloud/compliance/


Google Cloud AI (Text-to-Speech, Vision API)

Certifications:

  • ✅ Same as Google Gemini (see above)
  • ✅ 90+ compliance certifications

Data Protection:

  • No data retention for training
  • Enterprise privacy controls

Summary: Our AI Security Standards

What This Means For You:

Every major AI provider is SOC 2 Type II certified (or certification in progress)

Your data is NOT used to train AI models – We have zero-retention agreements with all providers

Multiple layers of compliance – Most providers have ISO 27001, GDPR, CCPA compliance

Enterprise data protection – All providers offer data processing agreements (DPAs)

Regular security audits – Providers undergo independent third-party audits

Encryption everywhere – All data encrypted in transit and at rest

Privacy by design – Providers built for enterprise privacy requirements


Our Additional Security Layer

On top of AI provider security, mPro Digital Edge adds:

🔒 Pre-processing sanitization – We filter sensitive data before sending to AI providers

🔒 Access controls – Role-based permissions control who can use which AI tools

🔒 Audit logging – Every AI request logged for compliance

🔒 Fair Housing compliance – AI outputs monitored for discriminatory content

🔒 Microsoft Azure security – All AI requests routed through our SOC 2-certified infrastructure

🔒 Cloudflare protection – Additional security layer before data reaches AI providers


Certification Documentation Available

For enterprise customers, we can provide:

📄 SOC 2 reports from each AI provider (under NDA)

📄 Data Processing Agreements (DPAs) with all providers

📄 Security whitepapers from each provider

📄 Compliance matrices showing which certifications each provider maintains

📄 Our vendor security assessment results for each provider

📄 Zero-retention confirmation documentation

Contact: security@mprodigitaledge.com


How We Monitor AI Provider Security

We don’t just check certifications once—we continuously monitor:

Quarterly vendor reviews – Regular security assessments

Certification renewals – Tracking when audits are renewed

Security incident monitoring – Alerts for any provider breaches

Compliance updates – Staying current with new certifications

Contract reviews – Annual review of data processing agreements

Alternative providers – Backup options if a provider’s security degrades


Questions About Specific AI Providers?

We’re transparent about every AI service integrated into mPro Digital Edge. If you have questions about:

  • Specific certification details
  • Data processing agreements
  • Privacy controls
  • Security incident history
  • Compliance for your industry

Contact our security team:
security@mprodigitaledge.com

We can provide detailed security documentation for any AI provider you’re concerned about.


Why This Matters for Multifamily

When you’re working with:

  • Resident data
  • Lease agreements
  • Property financials
  • Fair Housing sensitive content

You need to know that AI providers handling this data maintain the highest security standards. We’ve done the due diligence, so you don’t have to.


Last updated: November 2024
Certification status verified quarterly.

Core Learning Architecture

Everyone who touches a keyboard in multifamily.

Just like Microsoft Office isn’t built for one role—it’s built because executives, managers, coordinators, and assistants all need to create, communicate, and solve problems—Multifamily NEXT is built for every level of your organization.

Whether you’re managing 30 appointments at one property or orchestrating 300,000 resident interactions across a portfolio, you’re solving the same problems: speed, consistency, accuracy, and scale. You’re spending time on repetitive tasks that pull you away from the work that actually matters. You’re trying to respond quickly but can’t be everywhere at once. You’re managing brand voice across teams. You’re dealing with compliance. You’re racing against competitors who are already building AI into their operations.

The tools are the same. The impact scales with your organization.

A leasing agent at a small property learns the same template-building, chatbot-creation methodology as a regional director managing 50 properties. The difference? The regional director multiplies that knowledge across their entire team and portfolio—suddenly those 50 properties are running on consistent, AI-powered systems that free up dozens of hours weekly across the organization.

A portfolio owner sees how template standardization drives NOI across markets. An asset manager discovers how AI frees their team to focus on strategy instead of data gathering. A marketing coordinator builds their first chatbot and suddenly they’re not drowning in repetitive qualification tasks. A community manager uses AI to handle routine inquiries so they can focus on the relationships that matter.

You’re not attending because of your title. You’re attending because you have a competitive advantage to claim—regardless of where you sit in the organization.

Limited participants to ensure hands-on learning and meaningful connections with peers, solving the same problems at every level.

  • Understand the difference between Rule-based (Specialty) chatbots,  a hybrid chatbot, and
    AI-powered (Conversational) chat assistants.
  • Identify high-impact use cases specific to multifamily operations
  • Learn the fundamentals of design and conversation flow
  • Build a working prototype using no-code/low-code tools
  • Test and refine chat assistants’ interactions

 

Enterprise-Grade Security Built on Microsoft Azure

mPro Digital Edge is hosted on Microsoft Azure, the cloud platform trusted by 95% of Fortune 500 companies, with Cloudflare enterprise DDoS protection. All data is encrypted with military-grade AES-256 encryption, monitored 24/7 by Microsoft Defender for Cloud, and protected by comprehensive audit logging.

We’re currently pursuing SOC 2 Type II certification (expected completion Q2 2026), and all required security controls are already operational. Our infrastructure and security practices meet or exceed SOC 2 standards from day one.

We only integrate AI providers that meet enterprise security standards. Every AI service powering our platform maintains rigorous third-party security certifications to protect your data.

AI Provider Security Certifications

OpenAI (GPT-4, GPT-4 Turbo, DALL-E)

Certifications:

  • SOC 2 Type II (Trust Service Criteria: Security, Availability, Confidentiality)
  • ISO 27001 (Information Security Management)
  • ISO 27701 (Privacy Information Management)

Data Protection:

  • Zero retention for API customers (your data is NOT used for training)
  • Enterprise data processing agreement available
  • GDPR and CCPA compliant

Documentation: https://openai.com/enterprise-privacy


Anthropic (Claude)

Certifications:

  • SOC 2 Type II (All Trust Service Criteria)
  • HIPAA compliance capabilities
  • ISO 27001 certified

Data Protection:

  • No training on customer data
  • Data deleted after processing
  • Enterprise data processing agreements
  • GDPR and CCPA compliant

Documentation: https://www.anthropic.com/security


Google (Gemini, Cloud AI)

Certifications:

  • SOC 2 Type II
  • SOC 3
  • ISO 27001
  • ISO 27017 (Cloud Security)
  • ISO 27018 (Cloud Privacy)
  • ISO 27701 (Privacy Management)
  • FedRAMP (US Government)
  • HIPAA compliant
  • PCI DSS

Data Protection:

  • Customer data not used for model training
  • Industry-leading privacy controls
  • Comprehensive data processing agreements

Documentation: https://cloud.google.com/security/compliance


xAI (Grok)

Certifications:

  • 🔄 SOC 2 certification in progress
  • Enterprise security controls implemented

Data Protection:

  • Privacy-focused architecture
  • Data processing agreements available
  • GDPR compliant

Note: As a newer AI provider (2023), xAI is completing formal certifications. We monitor their security posture closely.


DeepSeek AI

Certifications:

  • 🔄 Security certifications vary by region
  • Enterprise-grade infrastructure

Data Protection:

  • Secure API endpoints
  • Data processing agreements
  • Privacy controls

Note: We monitor DeepSeek’s security posture and compliance status regularly.


HeyGen (AI Video Generation)

Certifications:

  • SOC 2 Type II certified
  • GDPR compliant
  • CCPA compliant

Data Protection:

  • Video data encrypted in transit and at rest
  • No retention of customer videos after processing
  • Enterprise data processing agreement
  • Regular third-party security audits

Documentation: https://www.heygen.com/security


Synthesia (AI Video Creation)

Certifications:

  • SOC 2 Type II certified
  • ISO 27001 certified
  • GDPR compliant
  • CCPA compliant

Data Protection:

  • Enterprise-grade security infrastructure
  • Data processing agreements
  • No customer data used for training
  • Comprehensive privacy controls

Documentation: https://www.synthesia.io/security


ElevenLabs (AI Voice/Audio)

Certifications:

  • SOC 2 Type II certified
  • GDPR compliant

Data Protection:

  • Voice data encrypted
  • Zero retention policies for API customers
  • Enterprise data processing agreements
  • No training on customer audio

Documentation: https://elevenlabs.io/security


Fal.AI (Video & Image Processing)

Certifications:

  • ✅ Enterprise security infrastructure
  • ✅ SOC 2 compliance in progress

Data Protection:

  • Secure API endpoints
  • Data encrypted in transit
  • No retention of customer media

Stable Diffusion / Stability AI (Image Generation)

Certifications:

  • SOC 2 Type II (via API providers)
  • ✅ Enterprise security controls

Data Protection:

  • Images not used for model training (when using API)
  • Secure processing pipelines
  • Data processing agreements available

Microsoft Azure AI Services

Certifications:

  • SOC 2 Type II
  • SOC 3
  • ISO 27001
  • ISO 27017
  • ISO 27018
  • ISO 27701
  • FedRAMP High
  • HIPAA
  • PCI DSS Level 1
  • HITRUST
  • Plus 90+ additional certifications

Data Protection:

  • Customer data not used for training
  • Comprehensive compliance coverage
  • Enterprise agreements
  • Data residency options

Documentation: https://azure.microsoft.com/en-us/explore/trusted-cloud/compliance/


Google Cloud AI (Text-to-Speech, Vision API)

Certifications:

  • ✅ Same as Google Gemini (see above)
  • ✅ 90+ compliance certifications

Data Protection:

  • No data retention for training
  • Enterprise privacy controls

Summary: Our AI Security Standards

What This Means For You:

Every major AI provider is SOC 2 Type II certified (or certification in progress)

Your data is NOT used to train AI models – We have zero-retention agreements with all providers

Multiple layers of compliance – Most providers have ISO 27001, GDPR, CCPA compliance

Enterprise data protection – All providers offer data processing agreements (DPAs)

Regular security audits – Providers undergo independent third-party audits

Encryption everywhere – All data encrypted in transit and at rest

Privacy by design – Providers built for enterprise privacy requirements


Our Additional Security Layer

On top of AI provider security, mPro Digital Edge adds:

🔒 Pre-processing sanitization – We filter sensitive data before sending to AI providers

🔒 Access controls – Role-based permissions control who can use which AI tools

🔒 Audit logging – Every AI request logged for compliance

🔒 Fair Housing compliance – AI outputs monitored for discriminatory content

🔒 Microsoft Azure security – All AI requests routed through our SOC 2-certified infrastructure

🔒 Cloudflare protection – Additional security layer before data reaches AI providers


Certification Documentation Available

For enterprise customers, we can provide:

📄 SOC 2 reports from each AI provider (under NDA)

📄 Data Processing Agreements (DPAs) with all providers

📄 Security whitepapers from each provider

📄 Compliance matrices showing which certifications each provider maintains

📄 Our vendor security assessment results for each provider

📄 Zero-retention confirmation documentation


How We Monitor AI Provider Security

We don’t just check certifications once—we continuously monitor:

Quarterly vendor reviews – Regular security assessments

Certification renewals – Tracking when audits are renewed

Security incident monitoring – Alerts for any provider breaches

Compliance updates – Staying current with new certifications

Contract reviews – Annual review of data processing agreements

Alternative providers – Backup options if a provider’s security degrades


Questions About Specific AI Providers?

We’re transparent about every AI service integrated into mPro Digital Edge. If you have questions about:

  • Specific certification details
  • Data processing agreements
  • Privacy controls
  • Security incident history
  • Compliance for your industry

Contact our security team:
security@mprodigitaledge.com

We can provide detailed security documentation for any AI provider you’re concerned about.


Why This Matters for Multifamily

When you’re working with:

  • Resident data
  • Lease agreements
  • Property financials
  • Fair Housing sensitive content

You need to know that AI providers handling this data maintain the highest security standards. We’ve done the due diligence, so you don’t have to.


Last updated: November 2024
Certification status verified quarterly.

Skill Level Definitions

Beginner Level

For participants who:

Intermediate Level

For participants who:

Advanced Level

For participants who:

Industry-Specific Focus

  • All exercises use actual property management scenarios (daily reports, resident communications, team coordination)
  • Fair Housing compliance verification built into every AI assistant created
  • Property-specific templates for luxury, workforce, and affordable housing communities
  • Real multifamily documents: Sample leases, policies, and procedures for training your AI
Technical Requirements
  • Laptop with Chrome browser
  • Access to property performance data
  • Resident feedback/survey results (if available)
  • Competitive set information
Prerequisites Required
  • No coding or technical background needed
  • Attendance of the morning workshop Templates
  • Bring just your laptop and your biggest time-wasting task
  • All AI platform accounts created during the workshop with the assistant
 

Track Guidance: Each track is designed as a progressive learning journey, with modules building on previous concepts. To maximize your success and qualify for our Success Guarantee, we recommend selecting one track and completing all modules in sequence. 

Flexible Learning Format: While NEXT Talks, breaks, and lunch occur at scheduled times, workshop modules may be extended or compressed based on participant needs—we prioritize mastery over the clock.

Primary Participants

Who Should Attend
  • Property Managers eliminating 10+ hours of weekly administrative work
  • Regional Managers deploying consistent AI solutions across portfolios
  • Marketing Directors automating content creation and campaign management
  • Operations Leaders streamlining workflows and team productivity
  • Leasing Managers accelerating follow-ups and documentation
  • Administrative Staff transforming repetitive tasks into automated workflows
  • C-Suite Executives driving competitive advantage through AI adoption
Cross-Functional Benefits

Workshop designed for mixed teams (operations + leasing + marketing + admin) to ensure:

  • Shared AI toolkit accessible to all departments
  • Consistent automation standards across properties
  • Collaborative workflow design between teams
  • Unified approach to AI implementation
Role-Specific Outcomes

For Property Managers:

  • Automate monthly reporting in minutes, not hours
  • Create resident communications that maintain your voice
  • Build knowledge bots for instant policy answers

For Regional Managers:

  • Deploy standardized AI assistants across all properties
  • Generate portfolio-wide analytics and insights
  • Scale best practices without adding headcount

For Marketing Teams:

  • Generate a month’s worth of branded content focused on  personas and mindsets
  • Maintain brand consistency across all AI-generated materials
  • Create campaign assets for multiple channels simultaneously

For Operations Teams:

  • Transform maintenance coordination workflows
  • Automate vendor communications and follow-ups
  • Build training materials and documentation systems

Team Transformation:

  • Break down silos through shared AI capabilities
  • Create a common language around automation
  • Build an internal support network for continuous improvement
  • Establish AI champions in each department
Hands-On Application
  • Work with YOUR actual data – bring your last monthly report, we’ll automate it
  • Transform YOUR real tasks – identify your biggest time-waster and eliminate it
  • Build using YOUR brand voice – upload your best content to train AI assistants
  • Create YOUR custom solutions – leave with tools configured for your specific properties
Learn-While-You-Work Approach
  • Every exercise solves an actual problem from your to-do list
  • No hypothetical scenarios – use real reports, emails, and documents
  • Build Monday’s presentation during today’s workshop
  • Generate next week’s content while learning the tools

Immediate Implementation

  • Leave with 3+ working AI assistants deployed and ready to use
  • 3+ customizable templates for common property management tasks
  • Custom GPT trained on your specific procedures and policies
  • 30-day implementation roadmap with measurable milestones
  • Direct instructor support for 30 days post-workshop

Progressive Learning Path

  • Beginners start with templates and guided exercises
  • Intermediate users advance to workflow automation
  • Advanced participants design enterprise solutions
  • Everyone progresses at least one skill level by workshop end

 

The Bottom Line

This transformative workshop takes participants on a complete journey from [AI-CURIOUS] beginner discovering what’s possible through [AI-POWERED] practitioner deploying sophisticated digital assistants, ensuring every attendee,  regardless of technical background, leaves with 3+ working AI assistants, 3+ customized templates, and the strategic framework to save 10 hours weekly while transforming their property’s operations.

You’ll build real AI solutions for the work that’s eating your day – reports, content, analysis, and administration. Through hands-on exercises with actual property management scenarios, you’ll progress from basic prompts to complex workflows, from single tasks to complete automation systems.

Stop drowning in busywork start building your AI advantage today.

Multifamily NEXT — Audience members sit at tables facing a stage where panelists are speaking at a conference or seminar, with laptops and notebooks on the tables. Multifamily NEXT AI Conference & Education for Apartment Professionals
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