NEXT Lab: The AI Assistant Revolution – From Zero to 24/7
Digital AssistantsVirtual Specialists & AI Experts
While vendors build chatbot widgets for your residents, who’s building AI assistants for YOU?
This revolutionary workshop focuses on the overlooked opportunity: AI assistants that transform how your TEAM works. Forget prospect-facing widgets – those exist. Instead, master the AI tools that eliminate 80% of repetitive internal work that burns out your best people.
Your Choice! You build AI assistants for the REAL work of property management:
- Report Generation Assistants that turn raw data into polished monthly reports in minutes
- Policy & Procedure Bots that give instant answers to employee questions about company policies
- Competitive Analysis Agents that monitor the market and create battle cards automatically
- Content Creation Assistants who generate marketing materials, emails, and social posts in your brand voice
- Meeting & Administrative Bots that handle notes, follow-ups, scheduling, and task distribution
- Training & Onboarding Assistants that support new team members 24/7
- There are 100’s of Assistants That You Can Build
From beginner to advanced, you’ll progress from using simple AI tools to building sophisticated multi-step workflows. Start with basic prompts, advance to custom templates, and ultimately create AI assistants that handle processes.
Build AI Fluency. Develop Real Skills. Create Working Tools. Lead the Future.
- Workshop Leader: Tami Siewruk
- Level: Progressive (Beginner → Intermediate → Advanced)
- Format: Live, In-Person Intensive Workshop
- Overview with Skill Levels: See Below
- The Revolution Reality: Your competitors are still doing 10 hours of reports, emails, and administrative work daily. After this workshop, your AI assistants will handle it in 30 minutes, maintaining consistent quality and compliance. No coding. No complex tech. Just AI tools and solutions for the work that's eating your day.
Measure Your Transformation: Before & After Assessment
You Don’t Know What You Don’t Know—Until You Do.
Most multifamily leaders know AI matters. Few know where they actually stand.
Before Multifamily NEXT (January 27-29, Dallas), take 10 minutes to benchmark exactly where you are with AI implementation and renter journey optimization.
This isn’t about exposing weaknesses—it’s about identifying your highest-impact opportunities.
What You’ll Discover:
- Which AI capabilities would solve your biggest operational bottlenecks
- Where your renter journey has untapped conversion potential
- What your team is ready to build vs. what needs foundation work
- Your personalized roadmap for the 2.5-day event
The Before/After Advantage: Take the assessment now. Then retake it after NEXT. You’ll have measurable proof of the capabilities you’ve built—concrete evidence of transformation to share with your team and leadership.
Because the multifamily leaders winning with AI aren’t guessing where to start. They’re measuring, building, and proving results.
This assessment is your baseline for growth.
Download your assessment now. Track your journey from uncertainty to mastery. Because in multifamily’s next chapter, what you don’t know today becomes your competitive disadvantage tomorrow.
DOWNLOAD THE ASSESSMENTS
Skills Assessment AI Platform Optimization Intensive for Multifamily
The AI Assistant Revolution From Zero to 24_7 AI-Powered Operations
AI-Powered-Journey-Skills-Assessment NEXTLab
Template Workshop Skills Assessment
Take it now. Take it again after NEXT. Share your transformation with your team.
We Will Be Using Security Certified AI Providers That Are Integrated Into Our Workspace
Enterprise-Grade Security Built on Microsoft Azure
mPro Digital Edge is hosted on Microsoft Azure, the cloud platform trusted by 95% of Fortune 500 companies, with Cloudflare enterprise DDoS protection. All data is encrypted with military-grade AES-256 encryption, monitored 24/7 by Microsoft Defender for Cloud, and protected by comprehensive audit logging.
We’re currently pursuing SOC 2 Type II certification (expected completion Q2 2026), and all required security controls are already operational. Our infrastructure and security practices meet or exceed SOC 2 standards from day one.
We only integrate AI providers that meet enterprise security standards. Every AI service powering our platform maintains rigorous third-party security certifications to protect your data.
AI Provider Security Certifications
OpenAI (GPT-4, GPT-4 Turbo, DALL-E)
Certifications:
- ✅ SOC 2 Type II (Trust Service Criteria: Security, Availability, Confidentiality)
- ✅ ISO 27001 (Information Security Management)
- ✅ ISO 27701 (Privacy Information Management)
Data Protection:
- Zero retention for API customers (your data is NOT used for training)
- Enterprise data processing agreement available
- GDPR and CCPA compliant
Documentation: https://openai.com/enterprise-privacy
Anthropic (Claude)
Certifications:
- ✅ SOC 2 Type II (All Trust Service Criteria)
- ✅ HIPAA compliance capabilities
- ✅ ISO 27001 certified
Data Protection:
- No training on customer data
- Data deleted after processing
- Enterprise data processing agreements
- GDPR and CCPA compliant
Documentation: https://www.anthropic.com/security
Google (Gemini, Cloud AI)
Certifications:
- ✅ SOC 2 Type II
- ✅ SOC 3
- ✅ ISO 27001
- ✅ ISO 27017 (Cloud Security)
- ✅ ISO 27018 (Cloud Privacy)
- ✅ ISO 27701 (Privacy Management)
- ✅ FedRAMP (US Government)
- ✅ HIPAA compliant
- ✅ PCI DSS
Data Protection:
- Customer data not used for model training
- Industry-leading privacy controls
- Comprehensive data processing agreements
Documentation: https://cloud.google.com/security/compliance
xAI (Grok)
Certifications:
- 🔄 SOC 2 certification in progress
- Enterprise security controls implemented
Data Protection:
- Privacy-focused architecture
- Data processing agreements available
- GDPR compliant
Note: As a newer AI provider (2023), xAI is completing formal certifications. We monitor their security posture closely.
DeepSeek AI
Certifications:
- 🔄 Security certifications vary by region
- Enterprise-grade infrastructure
Data Protection:
- Secure API endpoints
- Data processing agreements
- Privacy controls
Note: We monitor DeepSeek’s security posture and compliance status regularly.
HeyGen (AI Video Generation)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ GDPR compliant
- ✅ CCPA compliant
Data Protection:
- Video data encrypted in transit and at rest
- No retention of customer videos after processing
- Enterprise data processing agreement
- Regular third-party security audits
Documentation: https://www.heygen.com/security
Synthesia (AI Video Creation)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ ISO 27001 certified
- ✅ GDPR compliant
- ✅ CCPA compliant
Data Protection:
- Enterprise-grade security infrastructure
- Data processing agreements
- No customer data used for training
- Comprehensive privacy controls
Documentation: https://www.synthesia.io/security
ElevenLabs (AI Voice/Audio)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ GDPR compliant
Data Protection:
- Voice data encrypted
- Zero retention policies for API customers
- Enterprise data processing agreements
- No training on customer audio
Documentation: https://elevenlabs.io/security
Fal.AI (Video & Image Processing)
Certifications:
- ✅ Enterprise security infrastructure
- ✅ SOC 2 compliance in progress
Data Protection:
- Secure API endpoints
- Data encrypted in transit
- No retention of customer media
Stable Diffusion / Stability AI (Image Generation)
Certifications:
- ✅ SOC 2 Type II (via API providers)
- ✅ Enterprise security controls
Data Protection:
- Images not used for model training (when using API)
- Secure processing pipelines
- Data processing agreements available
Microsoft Azure AI Services
Certifications:
- ✅ SOC 2 Type II
- ✅ SOC 3
- ✅ ISO 27001
- ✅ ISO 27017
- ✅ ISO 27018
- ✅ ISO 27701
- ✅ FedRAMP High
- ✅ HIPAA
- ✅ PCI DSS Level 1
- ✅ HITRUST
- Plus 90+ additional certifications
Data Protection:
- Customer data not used for training
- Comprehensive compliance coverage
- Enterprise agreements
- Data residency options
Documentation: https://azure.microsoft.com/en-us/explore/trusted-cloud/compliance/
Google Cloud AI (Text-to-Speech, Vision API)
Certifications:
- ✅ Same as Google Gemini (see above)
- ✅ 90+ compliance certifications
Data Protection:
- No data retention for training
- Enterprise privacy controls
Summary: Our AI Security Standards
What This Means For You:
✅ Every major AI provider is SOC 2 Type II certified (or certification in progress)
✅ Your data is NOT used to train AI models – We have zero-retention agreements with all providers
✅ Multiple layers of compliance – Most providers have ISO 27001, GDPR, CCPA compliance
✅ Enterprise data protection – All providers offer data processing agreements (DPAs)
✅ Regular security audits – Providers undergo independent third-party audits
✅ Encryption everywhere – All data encrypted in transit and at rest
✅ Privacy by design – Providers built for enterprise privacy requirements
Our Additional Security Layer
On top of AI provider security, mPro Digital Edge adds:
🔒 Pre-processing sanitization – We filter sensitive data before sending to AI providers
🔒 Access controls – Role-based permissions control who can use which AI tools
🔒 Audit logging – Every AI request logged for compliance
🔒 Fair Housing compliance – AI outputs monitored for discriminatory content
🔒 Microsoft Azure security – All AI requests routed through our SOC 2-certified infrastructure
🔒 Cloudflare protection – Additional security layer before data reaches AI providers
Certification Documentation Available
For enterprise customers, we can provide:
📄 SOC 2 reports from each AI provider (under NDA)
📄 Data Processing Agreements (DPAs) with all providers
📄 Security whitepapers from each provider
📄 Compliance matrices showing which certifications each provider maintains
📄 Our vendor security assessment results for each provider
📄 Zero-retention confirmation documentation
Contact: security@mprodigitaledge.com
How We Monitor AI Provider Security
We don’t just check certifications once—we continuously monitor:
✅ Quarterly vendor reviews – Regular security assessments
✅ Certification renewals – Tracking when audits are renewed
✅ Security incident monitoring – Alerts for any provider breaches
✅ Compliance updates – Staying current with new certifications
✅ Contract reviews – Annual review of data processing agreements
✅ Alternative providers – Backup options if a provider’s security degrades
Questions About Specific AI Providers?
We’re transparent about every AI service integrated into mPro Digital Edge. If you have questions about:
- Specific certification details
- Data processing agreements
- Privacy controls
- Security incident history
- Compliance for your industry
Contact our security team:
security@mprodigitaledge.com
We can provide detailed security documentation for any AI provider you’re concerned about.
Why This Matters for Multifamily
When you’re working with:
- Resident data
- Lease agreements
- Property financials
- Fair Housing sensitive content
You need to know that AI providers handling this data maintain the highest security standards. We’ve done the due diligence, so you don’t have to.
Last updated: November 2024
Certification status verified quarterly.
Core Learning Architecture
Who Should Attend This Workshop?
Everyone who touches a keyboard in multifamily.
Just like Microsoft Office isn’t built for one role—it’s built because executives, managers, coordinators, and assistants all need to create, communicate, and solve problems—Multifamily NEXT is built for every level of your organization.
Whether you’re managing 30 appointments at one property or orchestrating 300,000 resident interactions across a portfolio, you’re solving the same problems: speed, consistency, accuracy, and scale. You’re spending time on repetitive tasks that pull you away from the work that actually matters. You’re trying to respond quickly but can’t be everywhere at once. You’re managing brand voice across teams. You’re dealing with compliance. You’re racing against competitors who are already building AI into their operations.
The tools are the same. The impact scales with your organization.
A leasing agent at a small property learns the same template-building, chatbot-creation methodology as a regional director managing 50 properties. The difference? The regional director multiplies that knowledge across their entire team and portfolio—suddenly those 50 properties are running on consistent, AI-powered systems that free up dozens of hours weekly across the organization.
A portfolio owner sees how template standardization drives NOI across markets. An asset manager discovers how AI frees their team to focus on strategy instead of data gathering. A marketing coordinator builds their first chatbot and suddenly they’re not drowning in repetitive qualification tasks. A community manager uses AI to handle routine inquiries so they can focus on the relationships that matter.
You’re not attending because of your title. You’re attending because you have a competitive advantage to claim—regardless of where you sit in the organization.
Limited participants to ensure hands-on learning and meaningful connections with peers, solving the same problems at every level.
Learning Objectives:
- Understand the difference between Rule-based (Specialty) chatbots, a hybrid chatbot andAI-powered (Conversational) chatbots.
- Identify high-impact use cases specific to multifamily operations
- Learn the fundamentals of design and conversation flow
- Build a working prototype using no-code/low-code tools
- Test and refine assistant chatbot interactions
Modules 1.1 through 5.4
Stop drowning in busywork while competitors pull ahead. Start building your AI advantage today. This isn’t about replacing people – it’s about unleashing their potential by eliminating the repetitive tasks that waste their talents.
Full refund if you don’t leave with working tools
PART 1: FOUNDATION & MINDSET SHIFT
Beginner → Intermediate Foundation
Module 1.1: The Hidden AI Opportunity
Skill Level: Beginner
Discover the transformative power of AI for property management teams. In this eye-opening module, you’ll conduct a reality check on your daily workflows, identifying which tasks truly require human expertise and which can be automated today. Through real-world case studies, including a regional manager who reclaimed 18 hours weekly, you’ll calculate the actual dollar value of your time being lost to repetitive tasks.
What You’ll Learn:
- Identify the 80% of daily work that’s immediately automatable
- Calculate your personal ROI from AI implementation in real dollars
- Understand the multiplication effect of AI productivity gains
- Differentiate between tasks requiring human judgment vs. AI capability
Key Takeaway: You’re not replacing jobs – you’re eliminating tedium and unleashing human potential.
Module 1.2: AI Assistant Ecosystem Navigation
Skill Level: Beginner → Intermediate Bridge
Navigate the AI platform landscape with confidence. This module demystifies the differences between ChatGPT, Claude, Perplexity, and Custom GPTs, showing you exactly when and why to use each platform. Through hands-on comparisons, you’ll see the same prompt executed across different platforms, understanding the unique strengths and cost implications of each.
What You’ll Master:
- Platform selection for specific multifamily use cases
- Cost vs. capability trade-offs for each AI model
- Quick reference decision framework: “If you need X, use Y”
- Budget optimization strategies: Free vs. $20/month vs. enterprise
Skill Check: Successfully identify the optimal AI platform for 5 common property management scenarios.
Module 1.3: Live Transformation Demo
Skill Level: Intermediate Preview
Witness the revolution in real-time. Watch as a tedious monthly report that typically takes 2-3 hours transforms into a 5-minute automated process. This isn’t magic – it’s methodology. We’ll break down exactly how the automation was built, step by step, so you can replicate it immediately.
Experience Includes:
- Side-by-side comparison: Manual process vs. AI automation
- Step-by-step breakdown of the automation build
- Identification of your first transformation opportunity
- Preview of what you’ll build today
Participant Output: Written commitment to your first AI transformation target.
PART 2: IDENTIFY YOUR TIME VAMPIRES
Intermediate
Module 2.1: Time Audit Workshop
Duration: 15 minutes | Skill Level: Intermediate
Transform frustration into opportunity through systematic time analysis. This intensive workshop helps you identify and prioritize the repetitive tasks stealing your productivity. Using our proven Impact vs. Effort matrix, you’ll create a personalized AI Opportunity Map that becomes your automation roadmap.
Workshop Components:
- Task Inventory: Document 10 repetitive tasks consuming your week
- ROI Calculator: Quantify the dollar value of time recovered through automation
- Priority Matrix: Identify quick wins and game-changing opportunities
- Hate List Highlights: Target the tasks that drain your energy most
Deliverable: Personal AI Opportunity Map with prioritized automation targets.
Module 2.2: AI Application Mapping
Skill Level: Intermediate
Match your workflow challenges with specific AI solutions. This comprehensive mapping session explores four critical categories of property management work, showing exactly how AI transforms each area. You’ll leave knowing precisely which tools to deploy for maximum impact.
Category Deep Dives:
Reporting & Analytics:
- Transform monthly occupancy reports into AI templates
- Automate variance explanations with AI analysis
- Generate KPI dashboards through automated compilation
- Tool Match: ChatGPT Advanced Data Analysis + Custom GPTs
Content Creation:
- Build AI-powered social media calendars
- Deploy AI copywriters for email campaigns
- Create property descriptions with AI marketing assistants
- Tool Match: Claude for long-form, ChatGPT for variety
Administrative Tasks:
- Implement AI note-takers for meeting summaries
- Deploy knowledge bots for policy Q&A
- Create AI course creators for training materials
- Tool Match: Custom GPTs trained on your documents
Competitive Intelligence:
- Automate market surveys with AI researchers
- Generate pricing analysis through AI analysts
- Build battle cards with AI strategists
- Tool Match: Perplexity + ChatGPT combination
Module 2.3: Solution Brainstorming
Skill Level: Intermediate Collaboration
Harness collective intelligence through structured brainstorming. Partner with fellow participants to identify AI solutions for your biggest time wasters. This collaborative session ensures you leave with fresh perspectives and proven strategies from peers facing similar challenges.
Session Format:
- Paired sharing of biggest productivity drains
- Partner-suggested AI solutions
- Group report-back of breakthrough moments
- Documentation of actionable insights
PART 3: BUILDING YOUR AI ASSISTANTS
Intermediate → Advanced
Module 3.1: Report Generation Assistant
Skill Level: Intermediate → Advanced
Build your first production-ready AI assistant that transforms hours of report creation into minutes. Using your actual property data, you’ll construct a sophisticated report generator that maintains consistency, accuracy, and professional presentation every time.
Build Progression:
Step 1: Basic Setup
- Create and configure ChatGPT, Claude, or others with Advanced Data Analysis in a secure, protected Soc ll enterprise environment.
- Upload your actual property data files.
- Execute initial analysis prompts
- Understand output formatting options
Step 2: Template Creation (10 minutes)
- Design reusable report templates
- Configure dynamic data connections
- Establish brand-consistent formatting
- Create variation templates for different report types
Step 3: Advanced Automation (10 minutes)
- Build complete workflow chains: Data → Analysis → Visualization → Email Draft
- Implement quality checkpoints
- Set up scheduled automation triggers
- Create distribution workflows
Deliverable: Fully functional report generator configured with YOUR property data.
Module 3.2: Content Creation Workflow
Duration: 20 minutes | Skill Level: Intermediate → Advanced
Master the art of AI-powered content creation that maintains your unique brand voice across all channels. This module transforms you from content creator to content conductor, orchestrating AI to produce consistent, compelling materials at scale.
Build Components:
Brand Voice Training (10 minutes)
- Upload 5 examples of your best content
- Create comprehensive brand voice profile
- Develop tone and style guidelines
- Build personality parameters for consistency
Content Pipeline Architecture (10 minutes)
- Design batch content generation systems
- Create channel-specific adaptations
- Implement approval workflows
- Establish quality control checkpoints
Deliverable: Complete content creation system producing on-brand materials instantly.
Module 3.3: Internal Knowledge Bot
Duration: 25 minutes | Skill Level: Advanced
Create an intelligent knowledge assistant that provides instant, accurate answers to policy questions, procedures, and company information. This custom GPT becomes your team’s 24/7 resource, eliminating repetitive questions and ensuring consistent information delivery.
Development Process:
Knowledge Base Preparation (10 minutes)
- Organize policy documents and procedures
- Create structured Q&A pairs from common inquiries
- Build information hierarchy for optimal retrieval
- Establish update and maintenance protocols
Custom GPT Creation (10 minutes)
- Access and navigate GPT Builder interface
- Upload and integrate knowledge base
- Configure conversational style and tone
- Set access permissions and security parameters
Testing & Refinement (5 minutes)
- Conduct real-world question testing
- Refine response accuracy and relevance
- Implement fallback procedures
- Document edge cases and solutions
Deliverable: Fully functioning policy bot accessible to your entire team.
PART 4: ADVANCED WORKFLOWS
3:00 – 4:00 PM | Advanced Implementation
Module 4.1: Multi-Step AI Orchestration
Duration: 20 minutes | Skill Level: Advanced
Elevate from single-task automation to sophisticated multi-platform workflows. Learn to orchestrate multiple AI models in sequence, creating powerful automation chains that handle complex, multi-faceted business processes end-to-end.
Orchestration Mastery:
Complex Workflow Example: Complete Market Analysis
- Perplexity researches competitor properties and market trends
- ChatGPT analyzes data patterns and identifies opportunities
- Claude writes comprehensive strategic reports
- Custom GPT formats for executive presentation
Advanced Implementation Techniques:
- Error handling and exception management
- Quality checkpoint configuration
- Human review trigger points
- Version control and rollback procedures
Hands-On Build: Design and deploy your custom workflow with instructor guidance.
Module 4.2: Custom GPT Mastery
Duration: 20 minutes | Skill Level: Advanced
Transform from AI user to AI architect by creating specialized assistants tailored to your property’s unique needs. This advanced module teaches you to build, configure, and deploy Custom GPTs that become permanent productivity multipliers for your team.
Advanced Configuration Elements:
Core Function Design:
- Single-purpose vs. multi-function architecture
- User persona mapping and permissions
- Interaction flow optimization
- Performance monitoring setup
Knowledge Integration Strategies:
- Document upload optimization techniques
- Dynamic vs. static information management
- Update procedures and version control
- Integration with external data sources
Deployment & Scale:
- Team access configuration
- Usage tracking and analytics
- Iterative improvement based on feedback
- Documentation and training material creation
Module 4.3: Integration Ecosystem
Duration: 20 minutes | Skill Level: Advanced
Build your complete AI command center by connecting AI assistants with your existing technology stack. This module shows you how to create seamless workflows between AI and your daily tools, eliminating copy-paste and manual transfers forever.
Integration Architecture:
Email System Connections:
- Automated draft creation and formatting
- Scheduled sending workflows
- Response handling and categorization
- Follow-up automation
Calendar & Task Management:
- AI meeting summaries to task creation
- Deadline monitoring and alerts
- Automated follow-up scheduling
- Project status updates
Data System Integration:
- Property management system connections
- Spreadsheet automation and updates
- Database query optimization
- Report distribution automation
Your AI Command Center: Centralized dashboard for monitoring and managing all AI workflows.
PART 5: IMPLEMENTATION & SCALE
4:00 – 5:30 PM | Advanced Strategy & Deployment
Module 5.1: Quality & Compliance Framework
Duration: 15 minutes | Skill Level: Advanced
Ensure your AI implementations meet industry standards and regulatory requirements. This critical module establishes the governance framework that protects your organization while maximizing AI benefits.
Compliance Architecture:
Fair Housing Compliance:
- Language screening protocols
- Bias detection and prevention
- Documentation requirements
- Review and approval workflows
Quality Assurance Systems:
- Accuracy verification methods
- Output consistency checks
- Brand alignment validation
- Escalation procedures for edge cases
Risk Management:
- Data privacy protocols
- Security configurations
- Audit trail maintenance
- Incident response procedures
Module 5.2: Team Adoption Playbook
Duration: 30 minutes | Skill Level: Advanced Leadership
Transform your organization from AI-curious to AI-powered through proven change management strategies. This module provides the complete roadmap for scaling AI adoption across your entire portfolio.
Three-Week Rollout Strategy:
Week 1: Pilot Launch
- Select and prepare early adopters
- Document and share quick wins
- Gather feedback and iterate
- Build internal case studies
Week 2: Department Expansion
- Conduct targeted training sessions
- Deploy department-specific tools
- Establish support resources
- Track success metrics
Week 3: Organization-Wide Scale
- Launch champion program
- Implement incentive structures
- Celebrate early successes
- Plan continuous improvement
Change Management Toolkit:
- Addressing AI fears and misconceptions
- Demonstrating tangible value
- Building enthusiasm through success stories
- Creating sustainable adoption momentum
Module 5.3: 30-Day Success Roadmap
Duration: 30 minutes | Skill Level: Advanced Planning
Create your personalized implementation plan with specific milestones, metrics, and accountability measures. This strategic planning session ensures you leave with a clear path to AI transformation success.
Implementation Timeline:
Days 1-7: Foundation
- Deploy 3 personal AI assistants
- Track and document time savings
- Identify optimization opportunities
- Share initial wins with leadership
Days 8-14: Optimization
- Refine prompts and workflows
- Build reusable templates
- Train first team member
- Measure productivity improvements
Days 15-21: Expansion
- Add 2 additional use cases
- Train broader team
- Implement feedback improvements
- Calculate ROI metrics
Days 22-30: Scale
- Achieve full team deployment
- Document total impact
- Plan next phase expansion
- Present results to stakeholders
Module 5.4: Speed Building Challenge
Duration: 15 minutes | Skill Level: Advanced Application
Put your new skills to the ultimate test in this high-energy competition. When presented with a surprise property management challenge, you’ll have 7 minutes to build a complete AI solution, demonstrating mastery of everything you’ve learned.
Challenge Format:
- Surprise use case revelation
- 7-minute rapid solution development
- 1-minute solution presentation
- Peer voting and recognition
Judging Criteria:
- Speed to functional deployment
- Creativity and innovation
- Potential business impact
- Solution reusability and scalability
Prize: Advanced AI toolkit with exclusive templates and ongoing support access.
Follow-Up Resources
Will be provide at the end of the workshop.
What Security Certifications Do The AI Providers We Are Using Have
Enterprise-Grade Security Built on Microsoft Azure
mPro Digital Edge is hosted on Microsoft Azure, the cloud platform trusted by 95% of Fortune 500 companies, with Cloudflare enterprise DDoS protection. All data is encrypted with military-grade AES-256 encryption, monitored 24/7 by Microsoft Defender for Cloud, and protected by comprehensive audit logging.
We’re currently pursuing SOC 2 Type II certification (expected completion Q2 2026), and all required security controls are already operational. Our infrastructure and security practices meet or exceed SOC 2 standards from day one.
We only integrate AI providers that meet enterprise security standards. Every AI service powering our platform maintains rigorous third-party security certifications to protect your data.
AI Provider Security Certifications
OpenAI (GPT-4, GPT-4 Turbo, DALL-E)
Certifications:
- ✅ SOC 2 Type II (Trust Service Criteria: Security, Availability, Confidentiality)
- ✅ ISO 27001 (Information Security Management)
- ✅ ISO 27701 (Privacy Information Management)
Data Protection:
- Zero retention for API customers (your data is NOT used for training)
- Enterprise data processing agreement available
- GDPR and CCPA compliant
Documentation: https://openai.com/enterprise-privacy
Anthropic (Claude)
Certifications:
- ✅ SOC 2 Type II (All Trust Service Criteria)
- ✅ HIPAA compliance capabilities
- ✅ ISO 27001 certified
Data Protection:
- No training on customer data
- Data deleted after processing
- Enterprise data processing agreements
- GDPR and CCPA compliant
Documentation: https://www.anthropic.com/security
Google (Gemini, Cloud AI)
Certifications:
- ✅ SOC 2 Type II
- ✅ SOC 3
- ✅ ISO 27001
- ✅ ISO 27017 (Cloud Security)
- ✅ ISO 27018 (Cloud Privacy)
- ✅ ISO 27701 (Privacy Management)
- ✅ FedRAMP (US Government)
- ✅ HIPAA compliant
- ✅ PCI DSS
Data Protection:
- Customer data not used for model training
- Industry-leading privacy controls
- Comprehensive data processing agreements
Documentation: https://cloud.google.com/security/compliance
xAI (Grok)
Certifications:
- 🔄 SOC 2 certification in progress
- Enterprise security controls implemented
Data Protection:
- Privacy-focused architecture
- Data processing agreements available
- GDPR compliant
Note: As a newer AI provider (2023), xAI is completing formal certifications. We monitor their security posture closely.
DeepSeek AI
Certifications:
- 🔄 Security certifications vary by region
- Enterprise-grade infrastructure
Data Protection:
- Secure API endpoints
- Data processing agreements
- Privacy controls
Note: We monitor DeepSeek’s security posture and compliance status regularly.
HeyGen (AI Video Generation)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ GDPR compliant
- ✅ CCPA compliant
Data Protection:
- Video data encrypted in transit and at rest
- No retention of customer videos after processing
- Enterprise data processing agreement
- Regular third-party security audits
Documentation: https://www.heygen.com/security
Synthesia (AI Video Creation)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ ISO 27001 certified
- ✅ GDPR compliant
- ✅ CCPA compliant
Data Protection:
- Enterprise-grade security infrastructure
- Data processing agreements
- No customer data used for training
- Comprehensive privacy controls
Documentation: https://www.synthesia.io/security
ElevenLabs (AI Voice/Audio)
Certifications:
- ✅ SOC 2 Type II certified
- ✅ GDPR compliant
Data Protection:
- Voice data encrypted
- Zero retention policies for API customers
- Enterprise data processing agreements
- No training on customer audio
Documentation: https://elevenlabs.io/security
Fal.AI (Video & Image Processing)
Certifications:
- ✅ Enterprise security infrastructure
- ✅ SOC 2 compliance in progress
Data Protection:
- Secure API endpoints
- Data encrypted in transit
- No retention of customer media
Stable Diffusion / Stability AI (Image Generation)
Certifications:
- ✅ SOC 2 Type II (via API providers)
- ✅ Enterprise security controls
Data Protection:
- Images not used for model training (when using API)
- Secure processing pipelines
- Data processing agreements available
Microsoft Azure AI Services
Certifications:
- ✅ SOC 2 Type II
- ✅ SOC 3
- ✅ ISO 27001
- ✅ ISO 27017
- ✅ ISO 27018
- ✅ ISO 27701
- ✅ FedRAMP High
- ✅ HIPAA
- ✅ PCI DSS Level 1
- ✅ HITRUST
- Plus 90+ additional certifications
Data Protection:
- Customer data not used for training
- Comprehensive compliance coverage
- Enterprise agreements
- Data residency options
Documentation: https://azure.microsoft.com/en-us/explore/trusted-cloud/compliance/
Google Cloud AI (Text-to-Speech, Vision API)
Certifications:
- ✅ Same as Google Gemini (see above)
- ✅ 90+ compliance certifications
Data Protection:
- No data retention for training
- Enterprise privacy controls
Summary: Our AI Security Standards
What This Means For You:
✅ Every major AI provider is SOC 2 Type II certified (or certification in progress)
✅ Your data is NOT used to train AI models – We have zero-retention agreements with all providers
✅ Multiple layers of compliance – Most providers have ISO 27001, GDPR, CCPA compliance
✅ Enterprise data protection – All providers offer data processing agreements (DPAs)
✅ Regular security audits – Providers undergo independent third-party audits
✅ Encryption everywhere – All data encrypted in transit and at rest
✅ Privacy by design – Providers built for enterprise privacy requirements
Our Additional Security Layer
On top of AI provider security, mPro Digital Edge adds:
🔒 Pre-processing sanitization – We filter sensitive data before sending to AI providers
🔒 Access controls – Role-based permissions control who can use which AI tools
🔒 Audit logging – Every AI request logged for compliance
🔒 Fair Housing compliance – AI outputs monitored for discriminatory content
🔒 Microsoft Azure security – All AI requests routed through our SOC 2-certified infrastructure
🔒 Cloudflare protection – Additional security layer before data reaches AI providers
Certification Documentation Available
For enterprise customers, we can provide:
📄 SOC 2 reports from each AI provider (under NDA)
📄 Data Processing Agreements (DPAs) with all providers
📄 Security whitepapers from each provider
📄 Compliance matrices showing which certifications each provider maintains
📄 Our vendor security assessment results for each provider
📄 Zero-retention confirmation documentation
How We Monitor AI Provider Security
We don’t just check certifications once—we continuously monitor:
✅ Quarterly vendor reviews – Regular security assessments
✅ Certification renewals – Tracking when audits are renewed
✅ Security incident monitoring – Alerts for any provider breaches
✅ Compliance updates – Staying current with new certifications
✅ Contract reviews – Annual review of data processing agreements
✅ Alternative providers – Backup options if a provider’s security degrades
Questions About Specific AI Providers?
We’re transparent about every AI service integrated into mPro Digital Edge. If you have questions about:
- Specific certification details
- Data processing agreements
- Privacy controls
- Security incident history
- Compliance for your industry
Contact our security team:
security@mprodigitaledge.com
We can provide detailed security documentation for any AI provider you’re concerned about.
Why This Matters for Multifamily
When you’re working with:
- Resident data
- Lease agreements
- Property financials
- Fair Housing sensitive content
You need to know that AI providers handling this data maintain the highest security standards. We’ve done the due diligence, so you don’t have to.
Last updated: November 2024
Certification status verified quarterly.
Skill Level Definitions
For participants who:
- Have heard about ChatGPT or other AI models, but use it fewer than 10 times per week
- Currently copy-paste AI responses without editing or optimizing
- Don't understand differences between AI platforms (all look the same to you)
- Write simple, one-sentence prompts like "Write an email"
- Unsure when AI can actually help vs. when it's faster to do it yourself
- Worried about making mistakes or breaking something
- May have tried AI , got mediocre results, and gave up
- Where You'll Start: Learning what AI can actually do for property management Understanding basic prompt structure Navigating AI platforms without confusion Building confidence through guided exercises, and Creating your first working AI assistant with templates
- Success Markers: Can identify which AI platform to use for specific tasks Write clear, structured prompts that get consistent results Successfully create and save AI templates Complete tasks 50% faster than manual methods
For participants who:
- Use AI tools 3-5 times daily but stick to one platform (usually ChatGPT)
- Write decent prompts but don't optimize for different platforms
- Understand AI can help but haven't systematized its use
- Know about ChatGPT and maybe Claude, but haven't explored others
- Get good results 60-70% of the time, frustrated by inconsistency
- Manually copy results into documents and emails
- Want to do more but don't know how to level up
- Haven't trained AI on your specific brand voice or procedures
- Where You'll Start: Comparing platforms to optimize cost and performance Building multi-step prompts with context and examples Creating reusable templates and workflows, Training AI on your company's specific needs
- Success Markers: Build complex, multi-part prompts that deliver consistent excellence Create Custom GPTs for specialized tasks Chain multiple AI tools for sophisticated workflows Reduce task time by 75% while improving quality Train others on AI basics
For participants who:
- Use multiple AI platforms strategically throughout the day (5+ times)
- Write sophisticated prompts with variables, conditions, and examples
- Understand token limits, temperature settings, and model parameters
- Already save significant time but want enterprise-scale impact
- Frustrated by team's slow AI adoption
- Looking to build systematic, shareable solutions
- Ready to become your organization's AI champion
- Want to measure and optimize ROI systematically
- Where You'll Start: Designing enterprise-wide AI strategies Building complex automation chains Creating governance frameworks Developing team training programs
- Success Markers: Design and deploy organization-wide AI workflows Create custom AI solutions for complex business problems Build and maintain team knowledge bases Measure and report ROI with precision Lead AI transformation initiatives Train and support entire teams Achieve 10x productivity multipliers
Overview with Skill Levels
| Day | Time | Section | Title | Skill Level |
| 2 | 1:00-1:30 | 1 | Foundation & Mindset Shift: The Hidden AI Opportunity | [BEGINNER] |
| 2 | 1:30-2:00 | 2 | Identify YOUR Time Vampires & Quick Wins | [BEGINNER TO INTERMEDIATE] |
| 2 | 2:00-2:15 | 3 | BREAK | |
| 2 | 2:15-3:00 | 4 | Build Your First AI Assistant | [INTERMEDIATE] |
| 2 | 3:00-4:00 | 5 | Advanced Workflows & Multi-Tool Orchestration | [INTERMEDIATE TO ADVANCED] |
| 2 | 4:00-4:30 | 6 | Custom GPT Creation & Knowledge Systems | [INTERMEDIATE TO ADVANCED] |
| 2 | 4:30-5:30 | 7 | Implementation, Scale & Team Adoption | [ADVANCED] |
| 2 | 5:30 to WIN! | 8 | Suceed | [BEGINNER TO ADVANCED] |
Progressive Skill Journey
Foundation Building
Beginners gain confidence and understanding
All levels identify personal automation opportunities
Hands-On Creation
Everyone builds working AI assistants
Skill progression through guided practice
Advanced Implementation
Complex workflows and organizational strategies
Deployment planning for immediate impact
Key Workshop Features
Industry-Specific Focus
- All exercises use actual property management scenarios (daily reports, resident communications, team coordination)
- Fair Housing compliance verification built into every AI assistant created
- Property-specific templates for luxury, workforce, and affordable housing communities
- Real multifamily documents: Sample leases, policies, and procedures for training your AI
Course Requirements & Prerequisites
Technical Requirements
- Laptop with Chrome browser
- Access to property performance data
- Resident feedback/survey results (if available)
- Competitive set information
Prerequisites Required
- No coding or technical background needed
- Attendance of the morning workshop Templates
- Bring just your laptop and your biggest time-wasting task
- All AI platform accounts created during the workshop with the assistant
Track Guidance: Each track is designed as a progressive learning journey, with modules building on previous concepts. To maximize your success and qualify for our Success Guarantee, we recommend selecting one track and completing all modules in sequence.
Flexible Learning Format: While NEXT Talks, breaks, and lunch occur at scheduled times, workshop modules may be extended or compressed based on participant needs—we prioritize mastery over the clock.
Intended Audience
Primary Participants
Who Should Attend
- Property Managers eliminating 10+ hours of weekly administrative work
- Regional Managers deploying consistent AI solutions across portfolios
- Marketing Directors automating content creation and campaign management
- Operations Leaders streamlining workflows and team productivity
- Leasing Managers accelerating follow-ups and documentation
- Administrative Staff transforming repetitive tasks into automated workflows
- C-Suite Executives driving competitive advantage through AI adoption
Cross-Functional Benefits
Workshop designed for mixed teams (operations + leasing + marketing + admin) to ensure:
- Shared AI toolkit accessible to all departments
- Consistent automation standards across properties
- Collaborative workflow design between teams
- Unified approach to AI implementation
Role-Specific Outcomes
For Property Managers:
- Automate monthly reporting in minutes, not hours
- Create resident communications that maintain your voice
- Build knowledge bots for instant policy answers
For Regional Managers:
- Deploy standardized AI assistants across all properties
- Generate portfolio-wide analytics and insights
- Scale best practices without adding headcount
For Marketing Teams:
- Generate a month’s worth of branded content focused on personas and mindsets
- Maintain brand consistency across all AI-generated materials
- Create campaign assets for multiple channels simultaneously
For Operations Teams:
- Transform maintenance coordination workflows
- Automate vendor communications and follow-ups
- Build training materials and documentation systems
Team Transformation:
- Break down silos through shared AI capabilities
- Create a common language around automation
- Build an internal support network for continuous improvement
- Establish AI champions in each department
Learning Methodology: Learn While You Work
Hands-On Application
- Work with YOUR actual data – bring your last monthly report, we’ll automate it
- Transform YOUR real tasks – identify your biggest time-waster and eliminate it
- Build using YOUR brand voice – upload your best content to train AI assistants
- Create YOUR custom solutions – leave with tools configured for your specific properties
Learn-While-You-Work Approach
- Every exercise solves an actual problem from your to-do list
- No hypothetical scenarios – use real reports, emails, and documents
- Build Monday’s presentation during today’s workshop
- Generate next week’s content while learning the tools
Workshop Deliverables
Immediate Implementation
- Leave with 3+ working AI assistants deployed and ready to use
- 10+ customizable templates for common property management tasks
- Custom GPT trained on your specific procedures and policies
- 30-day implementation roadmap with measurable milestones
- Direct instructor support for 30 days post-workshop
Progressive Learning Path
- Beginners start with templates and guided exercises
- Intermediate users advance to workflow automation
- Advanced participants design enterprise solutions
- Everyone progresses at least one skill level by workshop end
Progressive Skill Development Path
Day 1 Progression:
- Sections 1-2: Start with BEGINNER fundamentals, progress to BEGINNER TO INTERMEDIATE
- Sections 3-4: Advance to INTERMEDIATE AI implementation and automation
Day 2 Progression:
- Sections 5-6: Elevate to INTERMEDIATE TO ADVANCED analytics and orchestration
- Sections 7-8: Master ADVANCED enterprise architecture and performance systems
Performance Expectations & ROI
30-60 Day Impact
- Implemented AI-powered touchpoints operational
- Journey friction points identified and addressed
- Team aligned on experience standards
- Initial satisfaction score improvements visible
3-6 Month Results
- Measurable conversion rate improvements
- Reduced time-to-lease metrics
- Enhanced competitive positioning
- Predictive models preventing churn
6-12 Month Evolution
- Portfolio-wide journey excellence
- Sustained competitive advantages
- New organizational capabilities established
- Documented NOI improvement from experience initiatives
The Bottom Line
This transformative 4-hour workshop takes participants on a complete journey from [AI-CURIOUS] beginner discovering what’s possible through [AI-POWERED] practitioner deploying sophisticated digital assistants, ensuring every attendee – regardless of technical background – leaves with 3+ working AI assistants, 10+ customized templates, and the strategic framework to save 20 hours weekly while transforming their property’s operations.
You’ll build real AI solutions for the work that’s eating your day – reports, content, analysis, and administration. Through hands-on exercises with actual property management scenarios, you’ll progress from basic prompts to complex workflows, from single tasks to complete automation systems.
Stop drowning in busywork while competitors pull ahead. Start building your AI advantage today.
Register Now
Full refund if you don’t leave with working tools