Lab Leader
In this hands-on Lab, you’ll build a customized customer journey map for one of your apartment communities—mapping key stages, identifying pain points, and applying the 4Es to optimize the experience. You’ll leave with a 90-day action plan and practical strategies to drive performance through smarter, more human-centered design.
This is tactical journey optimization that Wins.
Walk away with tools that transform your renter experience.
Lab Leader
From leasing chatbots to predictive maintenance, from resident screening to dynamic pricing—property management companies face a critical challenge: how to harness AI’s power while protecting residents, ensuring Fair Housing compliance, and maintaining trust across their portfolio?
This four-hour workshop translates enterprise AI governance frameworks into practical, actionable strategies specifically designed for the multifamily industry. Learn to build practical governance frameworks that protect residents, employees, owners, and your company, ensure Fair Housing compliance, and enable responsible AI innovation across your portfolio.
Walk away with tools that transform your renter experience.
Lab Leader
Navigate the complete AI ecosystem for multifamily operations in this hands-on workshop exploring today’s leading platforms and their various models. Compare ChatGPT’s full model suite (GPT-4o, GPT-4o mini, o1), Claude’s range (Opus, Sonnet, Haiku), Perplexity’s search tiers, Gemini’s Pro and Flash options, plus Meta AI and Grok’s latest offerings. Through practical testing with real property management scenarios, you’ll discover each model’s unique capabilities, performance characteristics, and cost structures. Build your own comparison framework to evaluate speed, accuracy, and value across different multifamily tasks. Leave with a personalized decision matrix, model-optimized prompt libraries, and the strategic knowledge to select the right AI model for any situation while maximizing both performance and budget efficiency. Transform your team from AI-curious to AI-strategic.
NEXT Lab: Never Write It Twice™ The Template Everything Workshop Eliminate the endless repetition that plagues property management teams by creating intelligent, dynamic templates that adapt to any situation. This intensive workshop teaches you to build AI-powered response libraries, automated lease documents, customized resident communications, and smart marketing materials that maintain your brand voice while cutting documentation time by 80%. You’ll leave with a complete template ecosystem covering everything from prospect follow-ups to renewal negotiations, turning hours of daily writing into seconds of smart automation.
NEXT Lab: The AI Assistant Revolution – From Zero to 24/7 Transform your leasing operations overnight by building and deploying AI assistants that never sleep, never take breaks, and never miss a lead. In this hands-on lab, you’ll construct custom chatbots and virtual leasing agents from the ground up, learning to integrate them seamlessly with your existing property management systems. Walk away with a fully functional AI assistant ready to handle prospect inquiries, schedule tours, answer maintenance requests, and qualify leads 24/7—dramatically reducing response times while your human teams focus on closing deals and building resident relationships.
Leave with AI tools that give you the competitive edge.
